Delivery

Online orders must be made by Monday 20th December, 12pm to ensure delivery in time for Christmas.

Free UK delivery for orders over £100

Standard delivery £5 for a 1-3 working day service for orders under £100

UK delivery charges include delivery to Isle of Man, Channel Islands and Northern Ireland.

We instruct all our couriers to complete deliveries to the address you have stated on your customer order. The Garden Society delivery service does not include unpacking, constructing items and or removal of packaging. We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact orders@thegardensociety.co.uk if your delivery has not been received within the dates described.

We are not liable for events outside of our control: in the event that we are unable to meet the delivery within the expected dates because of events outside of our control, we will contact you to let you know with a revised delivery date and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

We instruct all our couriers to complete deliveries to the address you have stated on your customer order. If you need to alter the address for delivery prior to dispatch, please e-mail orders@thegardensociety.co.uk

To ensure the product reaches you in good condition and you are satisfied with your goods all our courier deliveries are completed on a “Proof of Delivery” service. This means that the courier will deliver to your address and require a signature for acceptance of goods by you.

If delivery cannot be made and goods are returned to the sender your order will be refunded in full.

If delivery cannot be made due to the nature of the premises, because there is insufficient access or for any reason that is not within our reasonable control (including your absence at the time of delivery if not previously arranged), you agree to pay our reasonable additional fees for storage and redelivery. We will inform you of the cost of these fees as soon as reasonably practicable, and you will have the option of reconfirming your order including the additional fees, or cancelling.

Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place. This includes checking that there is suitable vehicle access to the delivery site.

On delivery you will be required to check the condition of the goods and whether your order has been delivered in full. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. You must let us know about any damaged, missing and/or incorrect goods within 24 hours of your delivery.

On delivery, we will require signed confirmation that the delivery has taken place. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery; if you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult, capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.

Once the goods have been delivered to you, you become the owner of the goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.

If we consider that delivery to the area within your premises of your choice is likely to cause damage to the goods or to your property, we will inform you and record this concern on the delivery document. You may accept delivery in spite of such concern but we will not be liable for any damage caused to the goods or your property as a consequence of us attempting delivery on your instructions (provided that reasonable care is taken in delivering the goods). These terms do not affect your statutory rights as a consumer.

If you have requested that your goods be delivered to your property in your absence, you must specify this and sign the relevant instruction box on the delivery note at time of purchase, stating where you would like the delivery to be left and by doing so you agree that The Garden Society has no liability for claims of delivery shortages.